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STERLING PICKS FAQs

What payment methods do you accept?
We accept Visa, MasterCard and American Express through Paypal, our credit card processing company.  You may also make a direct payment from your checking account via an eCheck.  Just proceed through the online ordering process via our website and select the appropriate method of payment.  Sorry, no telephone orders. If you would like to pay via Money Order, please email us to confirm your total, with shipping, and send payment to:

Berkshire Gold & Silversmith
152 Main Street
Great Barrington, MA 01230

(413) 528-0013


Do you offer custom engraving?
Yes.  We can custom engrave any pick with a special name, date or message.  There is a $10.00 minimum on each custom engraving order.  Each character is $1.00.  If you would like a special message please specify the following in an email to sterlingguitarpicks@yahoo.com :

1) Your message?
2) Where on the pick you would like your message - Front or Back?
3) Your engraving style(s)?

We will then send you a payment request for your order once we receive your email.


How do you ship orders?
All of our orders are shipped via USPS First Class Mail with Delivery Confirmation.  In addition to our regular shipping we do offer Priority Mail Service for an additional $5.00 or Express Mail for an additional $20.00. Please email us if you would like one of these options.


How long will it take to receive my order?
We process almost all of our orders in (2) business days.  Then depending on where you live it can take between 2 to 5 additional days for your order to arrive at the address you provide to us with your payment.  Please note: we cannot guarantee delivery times.


Can I exchange or return my item?
Custom engraved merchandise cannot be returned due to its personalized nature.  If you purchase a non-engraved item and the item has not been opened you may return it to us for a refund of your purchase price.


Can you custom engrave picks for promotional and/or special events?
Yes.  Please email us for more information.


Additional Information:
Our picks are .025” in thickness.  They are made from Solid Sterling Silver polished to a brilliant shine.  Each pick comes mounted on a pick card with a black drawstring pouch.  Yes, you can actually play guitar with our picks or you may choose to treasure them as a keepsake item.


If you have any questions that were not addressed above, please let us know at sterlingguitarpicks@yahoo.com .